Managed bilingual teams built around three core disciplines
Legal intake and back-office support, home-service customer support, and B2B outbound calling and appointment setting — recruited, trained and managed by us.
Where We Deliver Our Strongest Results
These are the three areas where we have real, current operating experience and the deepest process knowledge.
Legal Intake & Back-Office Support
Dedicated bilingual professionals who help law firms respond to potential clients, complete intake, schedule appointments, prepare documents, organize case information, follow up with clients, and reduce the administrative workload placed on attorneys and in-house staff.
- English and Spanish intake coverage
- New-client follow-up
- Appointment scheduling
- Document and paperwork support
- Client communication
- Administrative support for attorneys
- Dedicated agents trained on the firm's processes
Home-Service Customer Support
Managed bilingual customer-service teams for pest control, HVAC, plumbing, roofing, restoration, landscaping, and other home-service companies.
- Inbound customer calls
- Appointment scheduling and rescheduling
- Customer account assistance
- Service questions
- Follow-up calls
- Email and chat support
- Overflow and peak-volume coverage
B2B Outbound Calling & Appointment Setting
Dedicated outbound representatives who identify prospective business clients, speak with decision-makers, qualify opportunities, perform consistent follow-up, and schedule appointments for sales teams.
- Targeted B2B cold calling
- Decision-maker outreach
- Lead qualification
- Follow-up campaigns
- Appointment setting
- Daily activity reporting
- Consistent outbound coverage
Additional Capabilities
Supporting roles we can staff alongside a primary team, usually as part of a broader engagement.
Administrative Assistance
Day-to-day administrative support that keeps internal teams focused on higher-value work.
Spanish-Language Overflow
Native Spanish coverage added to a team you already have, for calls, chat and email overflow.
Inbound Sales Support
Trained representatives who answer inbound interest, capture details and route qualified opportunities.
Email & Chat Support
Written support queues handled with your templates, tone and escalation rules.
Virtual Assistance
Dedicated assistants trained on your tools, workflows and reporting expectations.
Document Processing
Preparation, review and organization of recurring paperwork and forms.
Data Entry
Accurate, consistent data entry and record keeping in your CRM or internal systems.
Calendar & Inbox Management
Scheduling, confirmations and inbox triage handled on your behalf.
Let's design your remote team
A 30-minute consultation is all we need to scope your team and savings.