An owner-managed bilingual outsourcing company
Operating since 2021, we build, train and manage dedicated teams that support established U.S. businesses in legal intake, back-office administration, customer service and appointment setting.
Built Through Real Operating Experience
Alexa's Outsourcing was founded in 2021 to help U.S. businesses build dependable teams without the cost and difficulty of adding every position internally. Today, we manage 21 dedicated professionals supporting established U.S. businesses in legal intake, back-office administration, customer service, and appointment setting.
Our approach is hands-on. We recruit carefully, train agents around each client's processes, monitor performance, provide continuous coaching, and remain directly involved after the team goes live.
- Founded in 2021
- 21 professionals currently under management
- 13-person legal support operation
- 8-person customer-service operation
- English and Spanish talent
- U.S.-aligned business hours
- Flexible team sizes
- Owner-managed service
- Operations based in Nicaragua
John Bonilla, Founder
John works directly with clients and team leaders to ensure every operation is properly staffed, trained, monitored, and supported. Clients receive the personal attention of an owner-managed company combined with the structure and reliability of a professionally managed outsourcing team.
Let's design your remote team
A 30-minute consultation is all we need to scope your team and savings.